Return & Exchange

Return/Exchange Policy

Last updated November 01, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please WhatsApp/Call us at +92-303-2225433 to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Rouche (AY Textile)

Attn: Return [Your Order Number]

RMA #   

AY Textile, F520A, SITE, Karachi, Pakistan.


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange. We will notify you when your return has been processed.


For defective or damaged products, please contact us at the customer service number below to arrange an exchange or refund. 

Please Note

  • Sale items are FINAL SALE and cannot be returned.

  • The product should not be cut, damaged or washed.


If you have any questions concerning our return policy, please contact us at: +92-303-2225433